How We Can Serve You
It’s important that you to have a clearer and better understanding of the key principles,techniques, skills and services that we incorporate into our custom solutions and programs:
Our Communication and Team Building Programs & Solutions embody the following five key principles
Your Custom Solutions Program Package will typically include a mix of some or all of the following services. Each component will be customized to fulfill your specific needs and requirements.
Communication Principles, Techniques and Skills
- Small group workshops and training by department, team or job description/ position. It could also include trainings and workshops at small and separate/ independent facilities and offices.
- One-on-one coaching and training with specific employees.
- Development of a long term company wide plan for improving communication and team performance that includes the necessary programs along with the strategies required for successful implementation.
- Management training.
- Providing review and input of signs, posters, written manuals and other forms of employee communication.
- Training that focuses on e-mail etiquette, efficiency and effectiveness.
- Consulting and advisory services.
Our communication programs, workshops, trainings and coaching are primarily comprised of a healthy variety of simple, yet quite powerfully effective principles, techniques, skills and exercises. Over time we’ve managed to accumulate quite a large and diverse number of these communication tools. When taught and applied correctly, they substantially improve communication and solve a host of seemingly difficult communication problems. Here are brief descriptions of some of these great tools:
- Discovering and correctly applying the five most important criteria for allowing you to know if, and when, to initiate a conversation.
- How to more successfully create receptivity for a conversation.
- How to listen more deeply and effectively.
- What reflective listening is and how to do it for your benefit and the benefit others.
- The art of being actively responsible about, and taking active responsibility for, your communication methods and ways for significantly improving your ability to respond rather then react.
- Clarifying the difference between your communication intention versus your communication impact and creating greater correlation between the two.
- The ability to get better results by replaying a conversation.
- How to smoothly and easily convert criticism and complaints into requests.
- Why, when and how to separate your communication into four distinct categories.
- How to help yourself and those you communicate with to be better able to identify and agree on what’s accurate, versus what’s only opinion, concerning your mutual stories.
Team Building and Performance
Communication is our primary focus when it comes to team building. Why? Because directly addressing and improving communication has proven to be the single most powerful and effective way of improving team performance. It will have a huge and transformational impact on team harmony and effectiveness.
- Therefore all the key services and all the communication principles, techniques and skills that we just talked about will fully apply to any team building problems you might have.
- We will provide customized applications of those principles, skills and techniques to all your team related communication issues.
- When it comes to helping you identify communication issues with your teams, most communication processes are fully applicable and relevant.
- Teams also have their own special processes, issues and needs that are not fundamentally about communication and require their own unique and specialized solutions. We have valuable expertise in addressing those kinds of issues as well and if those kinds of problems/ needs are revealed during your initial meeting, we will include recommended solutions in our proposal.