Some empathy is automatic, but response can be controlled Researchers have identified two distinct kinds of empathy in human experience — emotional empathy and cognitive empathy. Both guide our behaviors toward others and are key components of emotional intelligence.
Television news reporting demands clear, concise communication. Karen Friedman draws on 20 years in front of the camera for her book, Shut Up And Say Something: Business Communication Strategies to Overcome Challenges and Influence Listeners. Her top rule: “It
When it comes to business communication, the perception of the listeners is what counts. How effective is your communication? Take a look at this checklist for business communication and persuasive success based on business c0ommunication expert Dianna Booher's new