Some empathy is automatic, but response can be controlled Researchers have identified two distinct kinds of empathy in human experience — emotional empathy and cognitive empathy. Both guide our behaviors toward others and are key components of emotional intelligence.
Four best practices recommended by Tommy Wyher will enhance communications among colleagues, customer and others involved in your business : Focus your email efforts. Use a business email system instead of personal email accounts. When all emails relate to
Striking the right tone is vital in your electronic newsletters and emails to connect with your audience and build credibility. Choose the wrong tone and you can confuse or alienate clients, customers, prospects and employees. Choose your tone for