- Focus your email efforts. Use a business email system instead of personal email accounts. When all emails relate to business, your staff will save time and avoid distractions. Keep junk emails out with a strong filter.
- Make communication easy.Adopt a standardized email address format such as firstname.lastname@example.org. Use a phone system to unify workers in separate offices. Encourage instant messaging for quick communications.
- Give customers options. Not everyone has phones, computers or email access, or know how to use them. Some customers have disabilities or language barriers. Give them options to reach you, including regular mail, telephone, text, email and live chat.
- Keep everyone in the loop. Talk with employees in person regularly. Send weekly email updates on what is happening with the business. Be sure your staff learns company news from you first. Honor your hierarchy by updating managers, then staff.
Technology, courtesy and common sense enhance communication
Four best practices recommended by Tommy Wyher will enhance communications among colleagues, customer and others involved in your business :